Frequently Asked Question

 
What is PV Getaways Hours?
PV Getaways is open M-Sat 9am to 5pm and Sun 11am to 4pm. There is someone on call for emergencies ONLY. During normal business hours, we are here to assist you – by phone, email or in person – in planning your vacation or providing fast and friendly service to you as our guest.

What are the advantages of working with PV Getaways rental agency vs. renting a Puerto Vallarta vacation rental by owner?
There are many advantages of choosing PV Getaways compared to renting directly from an owner.

We live here, work here and are very active in the Puerto Vallarta community. Our responsive and attentive team of professionals has high standards, and we’re dedicated to making sure you have a great vacation experience.

Have a question, lose a key or need some help? Our 24 hour Concierges are available 24/7 hours a day, to any need or request that may arise.

These days, it’s a good idea to be cautious when you’re getting to know a new company. At PV Getaways, your rent is held safely in an escrow account until the end of your vacation.

Check out guest reviews and see what our previous guests have to say about working with PV Getaways, and about the homes and condos they’ve rented – more than 98% recommend us to their friends.

How do I reserve a PV Getaways home or condo for rent?
You can reserve online 24/7  hours a day through our up to date property availability calendar. All reservations with an arrival date of within 48 hours, must be called into the office, it may not be reserved online. We respond to all emails and phone calls quickly and courteously.

How do I pay for my PV Getaways Vacation home rental?
PV Getaways welcomes Visa, Mastercard and Discover as well as cashier’s checks. For advanced reservations, personal checks may be accepted as long as it is at least 30 days prior to your arrival. Payment in full is required 30 days prior to your arrival. To reserve a home, a deposit of 50% of the amount is required if the reservation is made more than 60 days in advance. Upon request, plans in equal thirds are available for reservations that are made more than 6 months in advance.

What fees are associated with PV Getaways rentals?
Our homes and condos offer nightly, weekly, or monthly rental rates posted online for each property. Rates differ during holidays and special events. In addition to rent for the time period, charges include: a one-time departure cleaning fee, pool heating, if you select that option, a peace-of-mind damage waiver fee, and a $45.00 processing fee. A city lodging tax specific to the city of the property (Puerto Vallarta 16%), is required on all vacation rentals for less than one month. The required lodging tax is identical to or less than the tax on Puerto Vallarta area hotels.

What is the minimum rental time period?
A stay of at least two nights is required for all rentals. Selected luxury homes and condos may require a 2 night or 1 week or 1 month minimum. Because of high demand and popularity, certain holidays, holiday weekends and special events require longer minimum reservations periods ranging from 2 days to 1 week.

Do I need to leave a security deposit?
Security Deposit
A security deposit is required at selected properties and the amount of the deposit varies from home to home. The security deposit is refundable and is returned approximately 3 weeks after departure, after the home has been inspected, so long as no damages have been reported at the home. Special event dates, such as Music Festival or holidays, will also require both the security deposit and the Peace of Mind Damage Waiver.
Utility Deposit
A utility deposit is required for all homes when rented for one month or longer to cover use of the gas and electricity. The utility deposit varies from home to home. The guest is refunded the remaining balance of the utility deposit, which is determined by the bills submitted by the home owner. If there is an amount due, that amount will be charged to the credit card on file. The remaining balance is refunded to the guest within 60 days after the guest’s departure date. Many condos have a $250 utility allowance, which covers the first $250 of gas and electricity usage.

Why is a credit card required, if I am paying by method of check?
A credit card is required to cover any incidental items or charges that may occur during the guest’s stay, such as adding pool heat to a reservation or adding an additional night.

What is your cancellation policy?
All reservations are subject to a cancellation fee of 10% of the rent with a minimum cancellation fee of $250, plus tax and processing fees, if canceled more than 30 days prior to the arrival date (60 day cancellation period for holiday, special event and monthly or longer reservations). For reservations cancelled less than 30 days prior to the scheduled arrival or 60 days for holiday or special events there are no refunds if the home is not re-rented for the reserved period. If the home is re-rented for the cancelled dates, all monies will be refunded less the above cancellation fee.

What if a property becomes no longer available after I have rented the property?
PV Getaways strives to comply with all reservation requests for specific vacation properties. However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances, we cannot absolutely guarantee a specific rental property. PV Getaways reserves the right to change assignments without notice or liability if the property becomes unavailable. When comparable accommodations are not available, guests will have the option of selecting from available properties at the published rate or receiving a complete refund of their reservation deposit.

Do you offer Travel Insurance, what does it cover?
Travel insurance is available for purchase as an optional coverage to all of our guests.  Please Click Here for additional information.

What is the minimum age required to rent a vacation home?
All adult guests must be 25 years of age to rent a private vacation home from PV Getaways, unless accompanied by a parent or guardian. This policy is a commonly enforced industry standard and is strictly enforced at our company. Misrepresentation of age or occupancy will result in immediate eviction.

May I make an appointment to view a property?
We are happy to accommodate guests wishing to book a stay for 1 week or longer to view potential homes, if they are unoccupied. Please call US 760-650-9850 or email us to inquire about scheduling a time to view a property you are interested in renting.

What is the occupancy limit?
The occupancy limit for each home can be found on the home’s web page.

What are the arrival and departure times?
The arrival time is 3pm and the departure time is 11am. For your convenience, we offer you the opportunity to purchase both early arrivals and late departures at an affordable rate. Please check with your reservations specialist for additional information and assistance with rates. Rates for both early arrival and late departures vary, based on availability. During certain periods of peak demand, such as March – May and key holidays, early arrivals and late departures may not be available.

How do I check in to my vacation rental?
If you are flying into PVR, your concierge emailed you the address of your PV Getaways vacation rental. Driving to Puerto Vallarta and checking in, you must call the PV Getaways office 30 minutes prior to arrive so our concierge can meet you at the property. You may check-in anytime after 3pm on your day arrival date (If you’ve purchased an early arrival, you may arrive as early as 11:00 am). If checking in after 9pm, you must call ahead of time to arrange a special check-in. One of the PVG team members will be on-call for emergency ONLY, 24/7 hours a day.

Is there someone available if we have questions or if a problem arises when we are renting the house?
Yes. One of the great benefits of choosing PV Getaways over a vacation rental by owner is that we provide you with attentive and reliable service. We have responsive and friendly concierges on call and available to assist 24/7 hours a day,

What about refunds or credits?
We want your visit to be enjoyable, comfortable and pleasant! However, in renting privately owned homes and condos, there are many situations that are by nature beyond our control.
Examples that are not guaranteed and will not warrant any refund or credit of rental monies include, but are not limited to: failure of AC or heat, pool-spa equipment/heater, appliances, electronics or cable TV, the home’s systems or mechanical malfunctions, plumbing, Internet, construction taking place in the area, a home not decorated or appointed to your expectations, bad weather, condition of landscaping, or a neighborhood disturbance.
In the rare event of a mechanical malfunction, we will make every effort to resolve it as quickly as possible but there are no refunds or credits given.

Puerto Vallarta is Different! Important Tips for Enjoying the Puerto Vallarta Area
The reliable sunshine and warm weather create unique conditions that merit your attention and planning – especially during the hottest spring, summer and fall months.
Puerto Vallarta sunny weather brings day after day of sunshine and warm temperatures hovering in the 90 to 100+ degrees or more during the daytime in spring, summer and early fall.
By setting the house temperature at 76 degrees, you will be comfortable, and the air-conditioner will not overwork, break down, freeze up or otherwise quit working. We want you to enjoy your vacation time not waiting for a technician to come to repair the a/c unit. So please, for your comfort, and to prevent break-down of the mechanical system, set the a/c at 76 degrees and no lower. Lower settings do not produce cooler air; it only makes the a/c run longer.
Keep in mind that when the temperature outside is 90 to 100 degrees, and you cool a room to 76 degrees, that’s a 14 to 24 degree improvement. And that’s a big chore for any a/c system.
REFRIGERATORS: Buy it cold. Bring it Cold. Keep it Cold. Buy Cold Beverages & Bring Ice-Chests. If you’re driving to Puerto Vallarta and bringing a large amount of food and beverage with you or buying it when you get here, please keep it on ice in an ice-chest or coolers to keep it cool. Buy extra ice at the grocery store, too, as ice-makers won’t keep pace with your need for ice.
Loading a refrigerator with warm items will take many hours (sometimes even more than 24 hours) to cool the product as the temperature outdoors is sometimes as much as 50 degrees warmer than the temperature in the refrigerator. Simply put, no refrigerator made can operate outside the law of physics. So please don’t over-stock an empty refrigerator with room temperature soda, beer, condiments, and food – it just can’t cool it adequately. And we don’t want you to be disappointed.
PET CARE – Keeping them Cool and Safe- Pets left in cars even for a minute or two can be fatal to your pet in the hot sunshine – even if you’re parked in the shade. Bring booties for your dog’s paws because the pavement or sand at the beach is unbearably hot when the sun is out, up to 130 degrees, and will severely burn your pet’s paws if the pets paws touch the pavement or sand – even in and out of the car. Do not walk your dog or let them on pavement, sand or cement during the peak sun hours and even afterwards, until the pavement or sand  is sufficiently cool to your touch.
DISHWASHERS – The water in Vallarta is hard water, rich with calcium and other minerals. As a result, use of some detergents will result in dishes having a white or filmy residue. We recommend using detergents with a rinse agent, such as “Finish¨ All in 1 Powerball¨ Tabs.”
POOL & YARD MAINTENANCE – Gardeners Service Without Notice -Each home is privately owned and each owner coordinates his or her own individual private pool cleaning service and gardening service. If you are in residence on the day of service for either pool or landscape maintenance, these vendors show up unannounced on their schedule. Because each owner coordinates his own service vendors, it is not possible for us to predict or provide times that these service vendors will arrive. To provide you with a pleasant experience and to ensure that grounds are maintained and pool is clean, we must respect this arrangement. Days of service can sometimes be found in most house books, but times of arrival cannot be declared and are not necessarily consistent.

What amenities, supplies and furnishings are included in a vacation home?
Our vacation homes are completely equipped for you to enjoy as if it were your own.
Each property’s individual webpage provides detailed information on the particular home’s amenities. Each home is completely and tastefully furnished. Our homes and condos include:
• Cable or Dish TV Service & Televisions
• DVD Player(s)
• Central Heat & Air Conditioning
• Coffee Maker & Blender
• Kitchen Dishes, Serving Utensils, Cookware & Silverware
• Kitchen Appliances
• Dishwasher
• Microwave & Toaster
• Grill (common grill at some condos)
• Outdoor Furniture for lounging and dining
• Clean Bed Linens, Pillows, and Blankets
• Iron & Ironing Board
• Telephone
• Free Wi-Fi High-Speed Internet
• Washer & Dryer
• Paper Towels, Bath Tissue
• Bath & Pool Towels

Do all homes have private pools?
Most of our Puerto Vallarta vacation home rentals and selected condos feature both private heated pools and spas. The majority of condos and townhouses have shared pools and spas and will indicate this distinction in the description of the home. A few of our private homes have pools without a whirlpool spa. Each home’s individual description provides the complete list of amenities provided.

Are the swimming pools and spas heated?
Yes, in Fall & Winter months we encourage you to purchase the pool/spa heating option. Because of cool Vallarta nights, pools get chilly quickly, even during Spring and Fall. We highly recommend pool heating for the months of November through April. Each private vacation home is equipped with a pool heater. The pool heaters are powered by natural gas and are extremely costly to operate. The typical fee for pool heating is $50 per day, $250 per week. Some larger pools may cost more. For monthly rentals, guests pay actual gas and electric utilities rather than pool heating. We heat pools to a comfortable temperature of 87 degrees and spas between 102 degrees.

Are your properties pet friendly?
Well behaved small dogs are allowed in many of our vacation homes. The webpage for each home will indicate if pets are allowed. There is an additional fee of $50 for up to 2 pets. We do not allow cats.

What about noise levels and neighbors?
To preserve the peace and quiet that makes Puerto Vallarta such a relaxing and special places, the cities of Puerto Vallarta has an Ordinance that prohibits the use of outdoor music of any kind in vacation rental homes. Music that can be heard from the property line is Prohibited. Our property managers will respond to any complaints from neighbors or the City regarding noise levels. Anyone found to be violating noise ordinances will be subject to a $500 fine and eviction without a refund.

Puerto Vallarta and Occupancy Limits?
Puerto Vallarta Vacation Homes ordinances state that night time occupancy of a vacation home is limited to 2 person per bedroom. The Daytime Limit is the night occupancy limit plus 50%.

How do I list my Puerto Vallarta home as a vacation rental?
Simply give us a call or email us and we will be happy to assist.

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